Terms of service

 

1. Overview

This website is operated under the store name betseyjohnsona.shop.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to betseyjohnsona.shop. The terms “you” and “your” refer to any visitor, customer, purchaser, or other person who accesses or uses our website.

betseyjohnsona.shop offers this website, including all information, features, products, services, and tools made available through the website, subject to your acceptance of these Terms of Service and all other policies published on betseyjohnsona.shop.

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer products for sale.

By visiting betseyjohnsona.shop, creating an account, placing an order, purchasing a product, contacting us, or otherwise using the website, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not use the website or purchase products through it.

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or protection that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

2. Other Store Policies

These Terms of Service should be read together with all policies published on betseyjohnsona.shop, including our:

  • Privacy Policy.

  • Return and Refund Policy.

  • Shipping Policy.

  • Legal Notice.

  • Any additional policy displayed during checkout.

These policies form part of the agreement between you and betseyjohnsona.shop where relevant to your purchase or use of the website.

If there is an inconsistency between these Terms of Service and a mandatory right under applicable law, the mandatory legal right will prevail.

3. Eligibility to Use the Website

By using this website, you confirm that:

  • You have reached the age of legal majority in your place of residence; or

  • You are using the website with the permission and supervision of a parent or legal guardian who agrees to these Terms of Service.

You must have the legal capacity to enter into a binding purchase agreement.

You must not use the website or purchase products for any unlawful, fraudulent, misleading, abusive, or unauthorised purpose.

4. Online Store Terms

You must not use our products, website, content, or services in violation of applicable law.

You must not:

  • Submit false customer, payment, billing, or delivery information.

  • Use a payment method without authorisation.

  • Place fraudulent orders.

  • Attempt to interfere with the website’s operation or security.

  • Introduce viruses, malware, harmful code, or other destructive material.

  • Attempt to access another customer’s account.

  • Copy or commercially exploit website content without permission.

  • Scrape or systematically extract website data.

  • Circumvent security, access, or purchase restrictions.

  • Abuse promotions, discount codes, return procedures, or refund systems.

  • Use the website to infringe another person’s rights.

  • Use bots or automated systems to place orders or disrupt availability.

A breach of these requirements may result in suspension of access, cancellation of affected orders, termination of an account, or reporting of suspected unlawful activity where appropriate.

5. General Conditions

We reserve the right to refuse service, restrict website access, or cancel an order where we reasonably believe that:

  • The website is being used unlawfully.

  • Fraud or unauthorised payment activity is suspected.

  • False or misleading information has been provided.

  • A customer is attempting to abuse our policies.

  • Processing the order would expose us, a customer, or a service provider to an unreasonable security risk.

  • Supplying the order would breach applicable law.

  • A product is unavailable.

  • A genuine pricing, inventory, or technical error has occurred.

Any decision to refuse service or cancel an order will be made subject to applicable law.

If we cancel an order after payment has been successfully received, we will issue an appropriate refund to the original payment method.

6. Customer Accounts

You may be able to create a customer account through betseyjohnsona.shop.

You are responsible for:

  • Providing accurate and current account information.

  • Maintaining the confidentiality of your password.

  • Restricting access to your account and device.

  • Reviewing activity performed through your account.

  • Notifying us promptly of suspected unauthorised access.

You must not share your account credentials with an unauthorised person.

We may suspend or close an account where we reasonably suspect fraud, misuse, unauthorised access, unlawful activity, or a material breach of these Terms of Service.

Closing an account does not remove rights or obligations relating to an existing order, refund, return, dispute, or legal requirement.

7. Accuracy of Information

We make reasonable efforts to ensure that information displayed on betseyjohnsona.shop is accurate and current.

However, website content may occasionally contain:

  • Typographical errors.

  • Pricing errors.

  • Incorrect product information.

  • Incorrect stock information.

  • Technical errors.

  • Incomplete descriptions.

  • Outdated information.

  • Image or display differences.

We may correct errors and update website information where reasonably necessary.

We will not knowingly make false or misleading representations about our products, prices, availability, delivery, returns, refunds, or customers’ legal rights.

If an error materially affects an order, we may contact the customer to explain the issue and provide an appropriate option, including confirmation of corrected details or cancellation and refund where applicable.

8. Product Information

betseyjohnsona.shop sells women’s fashion footwear, including shoes, boots, sandals, heels, flats, sneakers, and related products.

We make reasonable efforts to provide accurate information about:

  • Product style.

  • Colour.

  • Size.

  • Materials.

  • Design.

  • Heel height.

  • Features.

  • Care instructions.

  • Availability.

  • Price.

Customers should review the complete product description before placing an order.

Unless expressly stated otherwise, accessories, clothing, decorative objects, and background items shown in product photographs are not included with the footwear.

9. Product Images and Colours

We aim to display product photographs and colours as accurately as reasonably possible.

The appearance of a product may vary slightly due to:

  • Screen and device settings.

  • Lighting conditions.

  • Photography.

  • Material texture.

  • Production batches.

  • Natural variations in materials.

  • Minor manufacturing differences.

These variations do not limit your rights where a product is materially different from its description, is defective, is unsafe, or otherwise fails to comply with a consumer guarantee.

10. Footwear Sizing and Fit

Footwear sizing and fit may vary depending on:

  • The manufacturer.

  • The product design.

  • Toe shape.

  • Heel height.

  • Material.

  • Construction.

  • Width.

  • Intended style.

Customers should review all available size information and product descriptions before ordering.

Size guidance is provided to assist customers but cannot guarantee an identical fit for every individual.

When assessing fit, footwear should be tried on indoors on a clean, dry, and soft surface.

Footwear that has been worn outdoors, marked, damaged, altered, or used beyond what is reasonably necessary to inspect its fit may not qualify for a voluntary change-of-mind return.

This does not limit any right or remedy available for faulty, unsafe, incorrect, or misdescribed footwear under the Australian Consumer Law.

11. Product Availability

All products are subject to availability.

Adding a product to a shopping cart does not reserve the product. Availability may change before checkout is completed or before an order is accepted.

If a purchased product becomes unavailable, we may:

  • Contact you to offer an appropriate alternative.

  • Remove the unavailable product from the order.

  • Cancel the affected part of the order.

  • Cancel the entire order where necessary.

  • Issue a refund for the unavailable product.

We will not substitute a materially different product without your agreement.

12. Orders and Contract Formation

Submitting an order through betseyjohnsona.shop constitutes an offer to purchase the selected products subject to these Terms of Service.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may review an order for:

  • Payment authorisation.

  • Product availability.

  • Address verification.

  • Fraud prevention.

  • Security purposes.

  • Compliance with applicable law.

An order is generally accepted when it has been approved for processing or dispatched.

We may decline or cancel an order before acceptance for a legitimate reason, including product unavailability, failed payment, suspected fraud, incorrect information, legal restrictions, or a genuine pricing or technical error.

If payment has already been received for a cancelled order, we will provide an appropriate refund.

13. Order Information

You agree to provide complete, accurate, and current information for all purchases.

This includes:

  • Your full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Delivery address.

  • Payment details.

  • Selected product.

  • Shoe size.

  • Colour.

  • Style.

  • Quantity.

You should review all order information before submitting payment.

You must contact info@betseyjohnsona.shop immediately if you discover an error.

We cannot guarantee that an order can be changed after it has entered processing, been packed, or been dispatched.

14. Order Limits and Resale

We may impose reasonable quantity limits on products or orders.

Unless we have agreed otherwise in writing, products offered through betseyjohnsona.shop are intended for personal or household use.

We may review, restrict, or decline an order that reasonably appears to have been placed:

  • For unauthorised commercial resale.

  • Through automated purchasing methods.

  • To manipulate availability.

  • To misuse a promotion.

  • For fraudulent or unlawful purposes.

This section does not affect ordinary purchases made by legitimate customers.

15. Prices

Product prices are displayed through betseyjohnsona.shop and may change from time to time.

The price applicable to an order is generally the price displayed and confirmed at checkout when the order is submitted, subject to correction of a genuine error and applicable law.

Customers are responsible for reviewing the complete order total before payment.

Promotional prices and discounts may:

  • Apply only during a stated period.

  • Apply only to selected products.

  • Be subject to reasonable eligibility requirements.

  • End when stock is exhausted.

  • Be withdrawn prospectively.

A price change will not ordinarily affect an order that has already been accepted.

16. Taxes, Duties, and Other Charges

Applicable taxes collected during checkout will be included in or added to the order total as displayed.

Some orders may be processed or dispatched through facilities located outside Australia and may be subject to customs, border, biosecurity, or import processing.

Any government charge, duty, tax, or import fee not collected during checkout will be handled in accordance with applicable law.

We will not knowingly conceal mandatory charges or misrepresent the total price payable.

17. Payments

Payments are processed through Shopify and authorised third-party payment providers.

Available payment methods may vary and may be changed prospectively.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method.

  • The payment information is accurate.

  • You authorise the applicable payment provider to process the transaction.

  • You agree to pay the amount displayed at checkout.

We generally do not directly store complete payment card numbers.

Payment providers may conduct their own security, identity, fraud-prevention, and authorisation checks.

We are not responsible for a payment provider declining a transaction for reasons outside our reasonable control.

18. Fraud Prevention

We may conduct reasonable checks before accepting or dispatching an order.

We may request additional information to verify:

  • Customer identity.

  • Payment authorisation.

  • Billing details.

  • Delivery details.

  • Unusual order activity.

We may place an order on hold or cancel it where we reasonably suspect:

  • Payment fraud.

  • Identity misuse.

  • Unauthorised use of a payment method.

  • False information.

  • Account compromise.

  • Abuse of store policies.

  • Another significant security risk.

Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable law.

19. Promotions and Discount Codes

Promotions and discount codes may be subject to additional terms displayed with the offer.

Unless expressly stated otherwise:

  • Only one discount code may be used per order.

  • Discount codes cannot be exchanged for cash.

  • Discount codes cannot be applied retrospectively.

  • Promotional offers may apply only to selected products.

  • Promotional offers may have an expiry date.

  • Discount codes must not be transferred, copied, sold, or used fraudulently.

We may reject or cancel the use of a promotion where it has been obtained or used fraudulently, unlawfully, or contrary to the published offer conditions.

We will not withdraw a valid promotion from an order already accepted unless required to correct fraud, misuse, or a genuine error.

20. Gift Cards and Store Credit

Where gift cards or store credit are offered, additional conditions may be displayed at the time of purchase or issue.

Gift cards and store credit:

  • Must be used through betseyjohnsona.shop.

  • Cannot be exchanged for cash except where required by law.

  • Must not be obtained or used fraudulently.

  • May be subject to expiry rules permitted by applicable law.

  • May be cancelled if obtained through fraud or unauthorised payment activity.

Loss or unauthorised use should be reported promptly to info@betseyjohnsona.shop.

21. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

All eligible Australian orders receive free standard shipping, and the estimated delivery timeframe is 15 to 20 business days from the date the order is confirmed.

Delivery timeframes are estimates unless expressly stated to be guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, remote delivery conditions, customs processing, transport delays, or incorrect customer information.

Nothing in this section limits a customer’s rights where products are not supplied within an agreed or reasonable period.

22. Multiple Shipments

An order containing multiple products may be divided into separate parcels.

Separate parcels may:

  • Be dispatched on different dates.

  • Have different tracking numbers.

  • Be delivered by different carriers.

  • Arrive on different days.

Customers will not be charged additional standard shipping fees where we divide an eligible Australian order into multiple shipments.

23. Address Responsibility

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or delivery failures caused by customer-provided information that is incorrect or incomplete, including:

  • An incorrect street address.

  • An incorrect postcode.

  • A missing apartment or unit number.

  • An incomplete recipient name.

  • An invalid telephone number.

  • An address that cannot accept deliveries.

If a parcel is returned because of incorrect or incomplete information, reasonable redelivery or return-to-sender costs may be charged where permitted by law.

This does not apply where the delivery problem was caused by us or our service provider.

24. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged products, incorrect products, missing products, and change-of-mind requests are governed by our Return and Refund Policy.

Customers should contact info@betseyjohnsona.shop before returning a product.

A voluntary change-of-mind return may be subject to reasonable eligibility conditions, including that the footwear is:

  • Unworn.

  • Unwashed.

  • Unaltered.

  • Undamaged.

  • In its original condition.

  • Returned with its original packaging, tags, and accessories.

  • Suitable for resale.

These voluntary conditions do not limit rights relating to products that are faulty, unsafe, incorrect, materially misdescribed, or otherwise fail to meet a consumer guarantee.

25. Australian Consumer Guarantees

Products supplied to Australian consumers come with guarantees that cannot be excluded under the Australian Consumer Law.

Products must generally be:

  • Of acceptable quality.

  • Fit for their normal purpose.

  • Fit for a disclosed purpose where applicable.

  • Safe and reasonably durable.

  • Consistent with their description.

  • Consistent with any applicable sample or demonstration model.

Where a product has a major failure, a consumer may have the right to reject the product and choose an available remedy in accordance with the Australian Consumer Law.

Where a product has a minor failure, we may be entitled to provide an appropriate repair within a reasonable period.

Our Return and Refund Policy applies in addition to, and does not replace, statutory consumer rights.

26. Product Safety and Use

Footwear must be used responsibly and for its intended purpose.

Before wearing footwear, customers should consider:

  • Correct size and fit.

  • Heel height.

  • Sole grip.

  • Surface conditions.

  • Weather conditions.

  • Proper fastening.

  • Personal mobility and balance.

  • Product-specific care instructions.

Customers should inspect footwear before use and should not continue using a product that appears unsafe, structurally damaged, or defective.

Suspected safety problems should be reported to info@betseyjohnsona.shop.

This section does not transfer responsibility to the customer for a product that fails to meet applicable safety requirements or consumer guarantees.

27. Personal Information

The collection, use, storage, disclosure, and protection of personal information through betseyjohnsona.shop are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify and relevant service providers where necessary to operate the store, process payments, fulfil orders, prevent fraud, and provide customer support.

Marketing communications will be sent only where permitted by law.

Customers may unsubscribe from marketing emails through the unsubscribe link provided in the message or by contacting info@betseyjohnsona.shop.

Unsubscribing from marketing will not prevent necessary order, payment, delivery, account, security, or customer-service communications.

28. Cookies and Similar Technologies

betseyjohnsona.shop and its service providers may use cookies and similar technologies to:

  • Operate the website.

  • Maintain shopping carts.

  • Enable checkout.

  • Remember preferences.

  • Protect accounts.

  • Prevent fraud.

  • Measure website performance.

  • Analyse website use.

  • Support marketing where permitted.

More information is available in our Privacy Policy.

Browser settings may allow you to restrict cookies, but disabling necessary cookies may prevent some website features from functioning correctly.

29. Optional and Third-Party Tools

We may provide access to tools, applications, payment services, or features supplied by third parties.

Third-party tools may be governed by their own terms and privacy policies.

Before using a third-party service, you should review the applicable conditions.

We are not responsible for third-party acts, omissions, content, or system failures that are outside our reasonable control.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

30. Third-Party Links

The website may contain links to third-party websites, social media platforms, payment providers, delivery providers, or other external services.

A link does not necessarily mean that we sponsor, control, approve, or endorse the third party.

We are not responsible for the content, privacy practices, security, availability, or conduct of third-party websites outside our reasonable control.

Customers should review the third party’s terms and policies before providing personal information or completing a transaction.

31. Intellectual Property

Unless otherwise stated, the website design, layout, original written content, graphics, icons, photographs owned by us, videos, product presentation, and other original materials made available through betseyjohnsona.shop are protected by applicable intellectual property laws.

You may use the website only for lawful, personal, and non-commercial shopping purposes.

Without prior written permission, you must not:

  • Reproduce substantial website content.

  • Republish website materials.

  • Sell or commercially exploit website content.

  • Remove copyright or ownership notices.

  • Use website images or descriptions to promote another business.

  • Frame, mirror, or duplicate the website.

  • Create derivative commercial works from protected content.

  • Use our materials in a false or misleading manner.

Permitted personal use and uses authorised by law are not prohibited.

32. Third-Party Trademarks

Third-party product names, brand names, logos, trade names, and trademarks remain the property of their respective owners.

The appearance of a third-party mark on the website for legitimate identification or descriptive purposes does not, by itself, imply sponsorship, endorsement, partnership, authorisation, or affiliation.

betseyjohnsona.shop does not claim ownership of trademarks belonging to third parties.

Intellectual property concerns may be submitted to info@betseyjohnsona.shop.

33. Customer Reviews and Submissions

Where the website allows reviews, photographs, comments, suggestions, feedback, or other submissions, you must ensure that your content:

  • Is accurate and based on a genuine experience.

  • Does not infringe intellectual property rights.

  • Does not disclose another person’s private information.

  • Is not defamatory, threatening, discriminatory, obscene, fraudulent, or unlawful.

  • Does not contain malicious code or spam.

  • Does not contain unauthorised commercial advertising.

  • Does not misrepresent your identity or relationship with another party.

By submitting content for publication, you grant betseyjohnsona.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, display, and use the content for operating and promoting the store, subject to applicable privacy law.

You retain ownership of any intellectual property rights you hold in the submitted content.

We may moderate or remove content that breaches these Terms of Service, but we are not required to publish every submission.

34. Copyright and Intellectual Property Complaints

If you reasonably believe that content displayed on betseyjohnsona.shop infringes your intellectual property rights, contact info@betseyjohnsona.shop.

Your notice should include:

  • Your full name and contact details.

  • Identification of the protected material.

  • Identification and location of the allegedly infringing content.

  • An explanation of your ownership or authority to act.

  • Relevant supporting documentation.

  • A statement that the information provided is accurate.

We may remove or restrict access to disputed content while reviewing a legitimate complaint.

35. Errors, Inaccuracies, and Omissions

The website may occasionally contain errors, inaccuracies, or omissions concerning:

  • Product descriptions.

  • Prices.

  • Promotions.

  • Offers.

  • Availability.

  • Shipping charges.

  • Delivery estimates.

  • Product specifications.

We may correct an error or update information at any time.

Where an error affects an order already submitted, we will act reasonably and in accordance with applicable law. Depending on the circumstances, we may contact the customer, honour the correct agreed terms, request confirmation of corrected information, or cancel and refund the affected order.

We will not use this section to make unfair retrospective changes to an accepted customer order.

36. Prohibited Uses

In addition to other restrictions stated in these Terms of Service, you must not use the website:

  • For an unlawful purpose.

  • To encourage unlawful conduct.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, abuse, threaten, discriminate against, or harm another person.

  • To submit false or misleading information.

  • To collect another person’s personal information without authority.

  • To transmit spam or unauthorised advertising.

  • To upload malware or harmful code.

  • To interfere with security features.

  • To attempt unauthorised system access.

  • To conduct fraudulent transactions.

  • To impersonate another person.

  • To manipulate product reviews.

  • To abuse refunds, returns, promotions, or payment disputes.

We may terminate or restrict access for a material breach of these requirements.

37. Website Availability

We aim to keep betseyjohnsona.shop available and operational but do not guarantee uninterrupted or error-free access.

The website may be temporarily unavailable due to:

  • Maintenance.

  • Technical problems.

  • Shopify service interruptions.

  • Cybersecurity incidents.

  • Internet or telecommunications failures.

  • Updates or improvements.

  • Events outside our reasonable control.

We may prospectively modify, suspend, or discontinue website features where reasonably necessary.

Any change will remain subject to obligations relating to accepted customer orders and applicable law.

38. Disclaimer

To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted.

  • Every technical error will be immediately corrected.

  • Every product will remain continuously available.

  • The website will be compatible with every device.

  • General information will suit every customer’s individual circumstances.

This disclaimer does not exclude:

  • An express representation forming part of a product purchase.

  • A consumer guarantee.

  • Liability for misleading or deceptive conduct.

  • Any right or remedy that cannot lawfully be excluded.

39. Limitation of Liability

To the maximum extent permitted by law, betseyjohnsona.shop is not liable for indirect, incidental, special, or consequential loss arising solely from website use or unavailability where the loss was not reasonably foreseeable and liability may lawfully be limited.

Nothing in these Terms of Service excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury where liability cannot lawfully be excluded.

  • A breach of a non-excludable consumer guarantee.

  • Wilful misconduct.

  • Misleading or deceptive conduct where liability cannot be excluded.

  • Any other liability that cannot lawfully be excluded or limited.

Where liability may legally be limited, it will be limited only to the extent permitted by applicable law.

40. Indemnity

To the extent permitted by law, you are responsible for loss reasonably and directly incurred by betseyjohnsona.shop as a result of:

  • Your fraudulent or unlawful use of the website.

  • Your intentional misuse of another person’s information or payment method.

  • Your infringement of another person’s intellectual property rights.

  • Your intentional introduction of malware or harmful code.

  • Your material and deliberate breach of these Terms of Service.

This provision does not require you to indemnify us for loss caused by our own breach of law, negligence, misconduct, or failure to comply with a consumer guarantee.

41. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate access where you:

  • Materially breach these Terms of Service.

  • Use the website unlawfully.

  • Commit or attempt fraud.

  • Create a serious security risk.

  • Repeatedly abuse store policies.

  • Interfere with website operation.

  • Infringe another person’s rights.

Termination does not affect:

  • An accepted order unless lawfully cancelled.

  • A pending refund or return.

  • Accrued payment obligations.

  • Statutory consumer rights.

  • Provisions intended to continue after termination.

42. Force Majeure and Events Outside Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law.

Such events may include:

  • Natural disasters.

  • Bushfires.

  • Floods.

  • Severe storms.

  • Public health emergencies.

  • Government restrictions.

  • War or civil disturbance.

  • Industrial action.

  • Transport disruption.

  • Telecommunications failure.

  • Carrier interruption.

  • Customs or border delays.

  • Major cybersecurity incidents not caused by our failure to take reasonable precautions.

We will make reasonable efforts to reduce the effect of such an event and resume affected obligations.

Nothing in this section limits your right to a remedy where an order is not supplied within an agreed or reasonable period.

43. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

44. No Waiver

A failure or delay by either party to exercise a right does not constitute a waiver of that right.

A waiver applies only when clearly communicated and only to the specific circumstances for which it is given.

45. Entire Agreement

These Terms of Service and the policies published on betseyjohnsona.shop constitute the agreement governing your use of the website and purchases from the store.

They replace earlier website terms concerning the same subject matter but do not remove rights already acquired under an accepted order or applicable law.

Statements made in a product listing, checkout page, order confirmation, or direct written communication may also form part of the agreement where legally applicable.

46. Interpretation

Headings are included for convenience and do not limit the meaning of these Terms of Service.

Words in the singular include the plural where appropriate, and words in the plural include the singular.

The words “including” and “includes” do not limit the examples that follow them.

These Terms of Service will not be interpreted to exclude or restrict a statutory consumer right unless the law expressly permits that exclusion or restriction.

47. Governing Law

These Terms of Service and transactions made through betseyjohnsona.shop are governed by the laws of Australia and the applicable laws of the Australian state or territory having jurisdiction.

Any dispute may be brought before a court, tribunal, or dispute-resolution body legally entitled to hear the matter.

Nothing in these Terms of Service prevents an Australian consumer from bringing a claim in any jurisdiction available under applicable consumer law.

48. Dispute Resolution

If a dispute arises, customers are encouraged to contact us first so that we can attempt to resolve the matter fairly and promptly.

Contact info@betseyjohnsona.shop and provide:

  • Your full name.

  • Order number.

  • A description of the issue.

  • The outcome requested.

  • Relevant supporting information.

We will review the matter and respond within a reasonable period.

This informal process does not prevent either party from exercising a legal right, contacting a consumer protection agency, initiating a payment dispute, or bringing a claim before an appropriate court or tribunal.

49. Changes to These Terms of Service

We may update these Terms of Service prospectively to reflect changes to:

  • Our website.

  • Products and services.

  • Business operations.

  • Shopify functionality.

  • Security requirements.

  • Applicable laws.

  • Store policies.

The updated version will be published on betseyjohnsona.shop with a revised “Last updated” date.

Changes will not retrospectively remove rights acquired under an accepted order or impose a materially adverse change on an existing purchase unless required or permitted by law.

Continued use of the website after an updated version is published constitutes acceptance of the updated terms for future use and future transactions.

50. Contact Information

Questions about these Terms of Service, orders, products, returns, refunds, shipping, or website use should be sent to:

betseyjohnsona.shop
Email: info@betseyjohnsona.shop
Website: betseyjohnsona.shop