Privacy policy

 

This Privacy Policy describes how betseyjohnsona.shop collects, uses, stores, discloses, and protects personal information when you visit, use, make a purchase from, or otherwise communicate with us through betseyjohnsona.shop.

In this Privacy Policy, “we,” “us,” and “our” refer to betseyjohnsona.shop, and “you” and “your” refer to customers, website visitors, and other individuals whose personal information we handle.

By accessing or using our website, placing an order, creating an account, subscribing to marketing communications, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.

We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of personal information:

Identity and Contact Information

This may include:

  • Your full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Account username and password.

  • Any other contact information you provide.

Order and Transaction Information

This may include:

  • Products viewed, added to your cart, ordered, returned, exchanged, or refunded.

  • Order numbers and transaction history.

  • Purchase dates and amounts.

  • Shipping and delivery information.

  • Return and refund requests.

  • Communications relating to an order.

Payment Information

When you make a purchase, payment information is collected and processed by Shopify and the payment providers available through our website.

Depending on the payment method selected, this information may include:

  • Credit or debit card details.

  • Bank account or payment account information.

  • Billing details.

  • Payment confirmation and transaction information.

We generally do not directly store complete payment card numbers. Payment information is handled by Shopify and authorised third-party payment processors in accordance with their own privacy and security practices.

Account Information

If you create a customer account, we may collect:

  • Your login credentials.

  • Saved addresses.

  • Order history.

  • Communication preferences.

  • Account settings.

Customer Service Information

When you contact us, we may collect:

  • The content of your enquiry.

  • Emails and other communications.

  • Product reviews or feedback.

  • Photographs or videos submitted in connection with damaged, faulty, missing, or incorrect products.

  • Information provided during a return, refund, dispute, or support request.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Time zone.

  • Language settings.

  • Pages viewed.

  • Products viewed.

  • Links clicked.

  • Referring website.

  • Search activity.

  • Shopping cart activity.

  • Date and time of access.

  • General website interaction information.

Marketing and Preference Information

This may include:

  • Whether you have agreed to receive marketing emails or messages.

  • Your communication preferences.

  • Your responses to promotions or surveys.

  • Your interactions with our marketing communications.

  • Information used to personalise advertising, where permitted by law.

Fraud Prevention and Security Information

We may collect information necessary to:

  • Verify transactions.

  • Detect suspicious activity.

  • Prevent fraud.

  • Protect customer accounts.

  • Protect our website and payment systems.

  • Enforce our policies and legal rights.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order.

  • When you create or update an account.

  • When you subscribe to marketing communications.

  • When you contact customer support.

  • When you submit a review, return request, refund request, complaint, or dispute.

  • Automatically through cookies, pixels, tags, log files, and similar technologies.

  • From Shopify and its related services.

  • From payment processors.

  • From shipping, fulfilment, and delivery providers.

  • From fraud prevention and identity verification providers.

  • From advertising, analytics, and marketing partners.

  • From publicly available sources where permitted by law.

You may choose not to provide certain personal information. However, this may prevent us from processing an order, delivering products, providing customer support, or making certain website features available.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use personal information to:

  • Process and fulfil orders.

  • Accept and confirm payments.

  • Arrange shipping and delivery.

  • Send order, payment, shipping, and delivery notifications.

  • Manage customer accounts.

  • Process returns, exchanges, refunds, and cancellations.

  • Respond to customer enquiries.

  • Provide customer support.

  • Maintain transaction and order records.

Operating and Improving Our Website

We may use personal information to:

  • Operate and maintain betseyjohnsona.shop.

  • Improve website functionality and performance.

  • Understand how visitors use our website.

  • Remember shopping cart contents and preferences.

  • Diagnose technical problems.

  • Develop and improve products and services.

  • Personalise the customer experience.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails and other marketing communications.

  • Inform you about products, offers, discounts, and store updates.

  • Measure the effectiveness of advertising.

  • Personalise advertising and website content.

  • Create audiences for advertising campaigns.

  • Conduct surveys and request customer feedback.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting info@betseyjohnsona.shop.

Unsubscribing from marketing communications will not prevent us from sending non-promotional messages relating to your orders, transactions, account, security, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

  • Verify customer identity.

  • Detect and prevent fraudulent transactions.

  • Investigate suspicious activity.

  • Protect customer accounts.

  • Protect our website, business, customers, and service providers.

  • Enforce our Terms of Service and other policies.

  • Respond to payment disputes and chargebacks.

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from courts, regulators, law enforcement agencies, or government authorities.

  • Establish, exercise, or defend legal claims.

  • Maintain tax, accounting, and business records.

  • Investigate suspected unlawful conduct.

  • Protect our legal rights and the rights of others.

4. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the e-commerce platform that allows us to offer and sell products through betseyjohnsona.shop. Shopify may collect, process, store, and disclose personal information as necessary to provide its platform, checkout, payment, security, analytics, and related services.

Information submitted through our website may be transmitted to and stored by Shopify and its service providers in Australia and other countries.

Shopify handles personal information in accordance with its own privacy policies and contractual obligations.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, software development kits, and similar technologies.

These technologies may be used to:

  • Keep the website functioning correctly.

  • Remember your preferences and shopping cart.

  • Enable account login and checkout.

  • Improve website performance.

  • Understand website traffic and customer behaviour.

  • Prevent fraud and maintain security.

  • Measure marketing effectiveness.

  • Personalise content and advertising, where permitted.

Some cookies are necessary for our website to operate. Other cookies may support analytics, personalisation, or advertising.

You may manage or disable cookies through your browser settings. Blocking certain cookies may affect website functionality, account access, checkout, or other services.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

6. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our website, provide products and services, comply with legal obligations, or protect our legitimate interests.

Recipients may include:

Shopify

We disclose information to Shopify so that it can host and operate our online store and provide checkout, payment, security, analytics, and other e-commerce services.

Payment Providers

Payment processors, banks, card networks, digital wallet providers, and fraud prevention providers may receive information needed to authorise, process, verify, and protect payments.

Shipping and Fulfilment Providers

We may disclose your name, address, telephone number, email address, order information, and delivery instructions to warehouses, suppliers, fulfilment partners, couriers, postal services, and delivery companies.

Technology and Service Providers

We may use third parties that provide:

  • Website hosting.

  • Cloud storage.

  • Customer support.

  • Email delivery.

  • Marketing services.

  • Data analytics.

  • Cybersecurity.

  • Fraud prevention.

  • Account management.

  • Order management.

  • Product review services.

  • Business administration.

  • Professional advice.

These providers may access personal information only to the extent reasonably necessary to provide their services.

Advertising and Analytics Partners

Where permitted by law and subject to applicable consent requirements, we may disclose or make information available to advertising and analytics providers to:

  • Measure website use.

  • Understand customer interests.

  • Evaluate marketing campaigns.

  • Deliver or personalise advertising.

  • Prevent repeated or irrelevant advertisements.

Professional Advisers

We may disclose personal information to accountants, auditors, insurers, consultants, legal advisers, and other professional advisers where reasonably necessary.

Government Authorities and Other Parties

We may disclose personal information:

  • When required or authorised by law.

  • In response to a court order, subpoena, warrant, or lawful government request.

  • To investigate fraud or unlawful activity.

  • To protect the safety, rights, property, or security of customers, our business, service providers, or the public.

  • To establish, exercise, or defend legal claims.

Business Transfers

If our business or assets are sold, transferred, reorganised, merged, or otherwise involved in a business transaction, personal information may be disclosed to prospective or actual purchasers, advisers, financiers, or other relevant parties, subject to applicable law.

We do not sell personal information for monetary payment.

7. Overseas Disclosure and Storage

Shopify and some of our payment, technology, analytics, advertising, fulfilment, customer service, and delivery providers may operate outside Australia.

As a result, personal information may be disclosed to, processed in, or stored in countries outside Australia, including countries where Shopify and our service providers maintain facilities or engage subcontractors.

The privacy laws of another country may differ from Australian privacy laws.

Where Australian privacy law applies, we will take reasonable steps required by law in connection with overseas disclosures of personal information.

Because our providers and their locations may change, it may not always be practicable to identify every country in which personal information is processed or stored.

8. Direct Marketing

We may send marketing communications where:

  • You have provided consent.

  • Consent can reasonably be inferred in accordance with applicable law.

  • Another lawful basis permits the communication.

Marketing messages will identify the sender and provide a method for unsubscribing where required by law.

You may withdraw your consent or unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email.

  • Following the opt-out instructions in the communication.

  • Emailing info@betseyjohnsona.shop.

We will process unsubscribe requests within the period required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil orders.

  • Provide customer service.

  • Maintain customer accounts.

  • Process refunds and returns.

  • Prevent fraud.

  • Resolve disputes.

  • Comply with tax, accounting, recordkeeping, and legal obligations.

  • Enforce agreements and policies.

  • Establish, exercise, or defend legal claims.

The retention period may depend on:

  • The nature and sensitivity of the information.

  • The purpose for which it was collected.

  • Whether an account remains active.

  • Whether a transaction or dispute remains unresolved.

  • Applicable legal and regulatory requirements.

  • Security and fraud prevention needs.

When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it, unless retaining it is required or authorised by law.

10. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information from:

  • Misuse.

  • Interference.

  • Loss.

  • Unauthorised access.

  • Unauthorised modification.

  • Unauthorised disclosure.

These measures may include access controls, secure systems, encryption, payment security tools, staff or contractor confidentiality obligations, fraud detection, and service-provider security requirements.

However, no internet transmission, electronic storage system, or security measure is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account password confidential and should notify us promptly if you believe your account or personal information has been compromised.

11. Data Breaches

If we become aware of a suspected data breach, we will assess and respond to the incident in accordance with applicable law.

Where the Australian Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Accessing Your Personal Information

You may request access to personal information that we hold about you by contacting info@betseyjohnsona.shop.

To protect your privacy and security, we may request information reasonably necessary to verify your identity before providing access.

We will respond within a reasonable period and in accordance with applicable law.

In some circumstances, access may be refused or limited where permitted or required by law. If access is refused, we will provide reasons where legally required.

13. Correcting Your Personal Information

You may request correction of personal information that you believe is inaccurate, incomplete, out of date, irrelevant, or misleading.

Correction requests can be submitted to info@betseyjohnsona.shop.

We may take reasonable steps to verify the requested correction. If we refuse to make a correction, we will explain the reason where required by law and inform you of available complaint options.

You may also update certain account information by signing into your customer account, where that feature is available.

14. Deletion and Other Privacy Requests

You may contact us to request deletion of personal information or to make another privacy-related request.

We will consider the request in accordance with applicable law. We may retain information where necessary to:

  • Complete an order or transaction.

  • Comply with legal or recordkeeping obligations.

  • Prevent fraud.

  • Resolve disputes.

  • Enforce agreements.

  • Establish, exercise, or defend legal claims.

  • Protect the security of our services.

Deleting certain information may result in the closure of your account or make it impossible for us to provide some services.

15. Automated Processing

We and our service providers may use automated tools to assist with:

  • Fraud detection.

  • Payment risk assessment.

  • Website security.

  • Product recommendations.

  • Advertising personalisation.

  • Website analytics.

These tools may analyse transaction, device, account, and usage information. Where required by applicable law, we will provide relevant information or obtain consent for such processing.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, payment providers, social media platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of third parties.

This Privacy Policy does not apply to information collected directly by third parties. You should review the privacy policies of any third-party website or service before providing personal information.

17. Children’s Privacy

Our website and services are intended for customers who are legally capable of entering into a purchase transaction.

We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian where such consent is required by law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, contact info@betseyjohnsona.shop so that we can review the matter and take appropriate action.

18. Privacy Complaints

If you have a question, concern, or complaint about how we have handled personal information, contact:

betseyjohnsona.shop
Email: info@betseyjohnsona.shop
Website: betseyjohnsona.shop

Please include sufficient details to allow us to understand and investigate the matter.

We will acknowledge and investigate privacy complaints within a reasonable period and aim to provide a response within 30 days.

If you are not satisfied with our response and the Australian Privacy Act applies, you may be entitled to submit a complaint to the Office of the Australian Information Commissioner.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business operations.

  • Our website or services.

  • Shopify features.

  • Our service providers.

  • Legal or regulatory requirements.

  • Our privacy and security practices.

The updated policy will be published on betseyjohnsona.shop with a revised “Last updated” date.

Material changes may also be communicated through the website, by email, or through another appropriate method where required by law.

20. Contact Us

For questions, access requests, correction requests, deletion requests, complaints, or other privacy matters, contact:

betseyjohnsona.shop
Email: info@betseyjohnsona.shop
Website: betseyjohnsona.shop