Legal notice

 

This Legal Notice applies to the website betseyjohnsona.shop, including all pages, content, features, products, services, and communications made available through the website.

The website is operated under the store name betseyjohnsona.shop.

For questions concerning this Legal Notice, the website, an order, or a product, contact us at info@betseyjohnsona.shop.

1. Website Information

Store name: betseyjohnsona.shop
Website: betseyjohnsona.shop
Email: info@betseyjohnsona.shop
Business activity: Online retail of women’s fashion footwear, including shoes, boots, sandals, heels, flats, sneakers, and related products.

All official electronic communications concerning this website should be sent to or received from info@betseyjohnsona.shop.

2. Purpose of This Website

betseyjohnsona.shop provides an online platform through which customers may browse and purchase women’s fashion footwear and related products.

The content of this website is provided for general commercial and informational purposes. Product availability, prices, promotions, specifications, colours, sizes, materials, delivery estimates, and other information may change from time to time.

Nothing on this website constitutes legal, financial, medical, professional, or other specialist advice.

3. Acceptance of This Legal Notice

By accessing, browsing, or using betseyjohnsona.shop, you acknowledge that you have read and understood this Legal Notice.

Your purchase of a product is also governed by the policies made available through the website, including our:

  • Terms of Service.

  • Privacy Policy.

  • Return and Refund Policy.

  • Shipping Policy.

  • Other policies displayed during checkout or elsewhere on the website.

If there is an inconsistency between this Legal Notice and a right that cannot lawfully be excluded under Australian law, the applicable law will prevail.

4. Australian Consumer Law

Nothing in this Legal Notice excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or protection that cannot lawfully be excluded, restricted, or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation.

Products supplied to Australian consumers come with consumer guarantees that cannot be excluded.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, compensation, or another remedy where a product:

  • Is not of acceptable quality.

  • Is unsafe.

  • Is not fit for its normal purpose.

  • Is not fit for a purpose disclosed before purchase.

  • Does not match its description.

  • Does not match a sample or demonstration model.

  • Has a major or minor failure under the Australian Consumer Law.

Any voluntary warranty, return period, or store policy offered by betseyjohnsona.shop applies in addition to, and does not replace, rights available under the Australian Consumer Law.

5. Accuracy of Website Information

We make reasonable efforts to ensure that information displayed on betseyjohnsona.shop is accurate and current.

However, the website may occasionally contain:

  • Typographical errors.

  • Pricing errors.

  • Inaccurate product information.

  • Incorrect availability information.

  • Technical errors.

  • Outdated content.

  • Image or display differences.

  • Incomplete descriptions.

Where permitted by law, we may correct errors and update information without prior notice.

We will not knowingly make false or misleading representations about products, prices, availability, delivery, refunds, or consumer rights.

If an error materially affects an order, we may contact the customer and provide an appropriate solution, including the opportunity to confirm the corrected order or receive a refund where applicable.

6. Product Images and Colours

We make reasonable efforts to display product images and colours accurately.

The appearance of footwear may vary slightly because of:

  • Screen settings.

  • Device displays.

  • Lighting conditions.

  • Photography.

  • Production batches.

  • Material texture.

  • Natural variations in materials.

  • Minor manufacturing differences.

Images may include styling accessories, decorative items, or background objects that are not included with the product unless expressly stated in the product description.

Minor visual differences that do not affect the product’s identity, quality, safety, or intended use will not necessarily constitute a defect. This does not limit rights relating to products that are materially different from their description or otherwise fail to meet a consumer guarantee.

7. Footwear Sizing and Fit

Footwear sizing and fit may vary depending on the design, manufacturer, toe shape, heel height, material, construction, and intended style.

Customers should review the product description and available size information before ordering.

Any sizing guidance provided on the website is intended to assist customers but does not guarantee an identical fit for every person.

Customers should try footwear indoors on a clean, dry, and soft surface before deciding whether to keep it. Footwear that has been worn outdoors, marked, damaged, altered, or used beyond what is reasonably necessary to inspect its fit may not qualify for a voluntary change-of-mind return.

These conditions do not limit rights relating to faulty, unsafe, misdescribed, or non-compliant products under the Australian Consumer Law.

8. Prices and Payments

The price payable for an order is the price displayed and confirmed during checkout, subject to the correction of genuine errors and applicable law.

Customers are responsible for reviewing the complete order total before submitting payment.

Payments are processed through Shopify and authorised third-party payment providers. We do not guarantee that every payment method will always be available.

An order is not accepted merely because payment information has been submitted. We may conduct reasonable payment, identity, address, security, and fraud-prevention checks before accepting or dispatching an order.

We may decline or cancel an order where:

  • Payment is not authorised.

  • The product is unavailable.

  • The order information is materially incorrect.

  • A genuine pricing or technical error has occurred.

  • Fraud or unauthorised activity is reasonably suspected.

  • Accepting the order would breach applicable law.

Where an order is cancelled after payment has been received, an appropriate refund will be issued to the original payment method.

9. Product Availability

All products are subject to availability.

Placing a product in a shopping cart does not reserve it. A product may become unavailable before checkout is completed or before the order is accepted.

If a purchased product is unavailable, we may:

  • Contact the customer to discuss an alternative.

  • Remove the unavailable product from the order.

  • Cancel the affected part of the order.

  • Cancel the entire order where necessary.

  • Issue an appropriate refund.

We will not substitute a materially different product without the customer’s agreement.

10. Orders and Contract Formation

Submitting an order constitutes an offer by the customer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily confirm final acceptance.

An order is generally accepted when it has been approved for processing or dispatched, subject to applicable law.

We reserve the right to impose reasonable quantity limits, refuse bulk or reseller orders, or cancel orders that appear to have been placed for fraudulent, abusive, unlawful, or unauthorised purposes.

11. Shipping and Delivery

Shipping, processing, tracking, delivery estimates, lost parcels, damaged parcels, incorrect addresses, and other delivery matters are governed by our Shipping Policy.

Delivery dates are estimates unless expressly stated to be guaranteed.

Any information provided concerning shipping options or delivery times will be based on information reasonably available to us at the time.

Nothing in this Legal Notice excludes any remedy available where an order is not supplied within an agreed or reasonable time.

12. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged products, faulty products, incorrect products, and change-of-mind requests are governed by our Return and Refund Policy.

A customer’s rights under the Australian Consumer Law are not limited by:

  • A stated return period.

  • The absence of original packaging.

  • The expiry of a manufacturer’s warranty.

  • A product being discounted or on sale.

  • A statement that an item is final sale.

However, eligibility for a voluntary change-of-mind return may be subject to the reasonable conditions stated in our Return and Refund Policy.

13. Intellectual Property

Unless otherwise stated, the website design, layout, written content, graphics, icons, logos, product presentation, photographs owned by us, videos, software elements, and other original materials made available through betseyjohnsona.shop are protected by applicable intellectual property laws.

You may access and use the website only for lawful, personal, and non-commercial shopping purposes.

Without prior written permission, you must not:

  • Copy or reproduce substantial website content.

  • Republish website materials.

  • Sell or commercially exploit website content.

  • Modify or create derivative works from protected materials.

  • Scrape or systematically extract website data.

  • Remove copyright, trademark, or ownership notices.

  • Use website images or descriptions to advertise another business.

  • Frame, mirror, or duplicate the website.

  • Use our content in a misleading or deceptive manner.

Limited copying for personal recordkeeping or other purposes permitted by law is not prohibited.

14. Third-Party Trademarks

Product names, brand names, logos, trade names, and trademarks belonging to third parties remain the property of their respective owners.

The appearance of a third-party trademark on the website is for identification or descriptive purposes and does not, by itself, imply sponsorship, endorsement, partnership, authorisation, or affiliation.

betseyjohnsona.shop does not claim ownership of trademarks belonging to third parties.

No website name, product listing, image, description, metadata, or other content should be interpreted as a representation of official affiliation with a third-party brand unless that affiliation is expressly and accurately disclosed.

Questions or concerns relating to intellectual property may be submitted to info@betseyjohnsona.shop.

15. Copyright Complaints

If you reasonably believe that material displayed on betseyjohnsona.shop infringes your copyright or another intellectual property right, contact info@betseyjohnsona.shop.

Your notice should include:

  • Your full name and contact information.

  • Identification of the protected work.

  • Identification and location of the allegedly infringing material.

  • An explanation of your ownership or authority to act.

  • A statement that the information provided is accurate.

  • Any supporting documentation.

We may remove or restrict access to disputed material while reviewing a legitimate complaint.

Submitting a knowingly false, misleading, or abusive complaint may result in legal consequences.

16. Reviews and Customer Content

Where customers can submit reviews, photographs, comments, feedback, or other content, they must ensure that the content:

  • Is accurate and based on genuine experience.

  • Does not infringe intellectual property rights.

  • Does not disclose another person’s private information.

  • Is not defamatory, threatening, discriminatory, obscene, fraudulent, or unlawful.

  • Does not contain malicious code, spam, or unauthorised advertising.

  • Does not misrepresent identity or affiliation.

By submitting content for publication, the customer grants us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format, and use that content for operating and promoting the store, subject to applicable privacy law.

We may moderate or remove content that violates these requirements, but we are not required to publish every submission.

17. Permitted Use of the Website

You may use betseyjohnsona.shop only for lawful purposes.

You must not:

  • Use the website to commit fraud.

  • Submit false payment or identity information.

  • Attempt unauthorised access to accounts or systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website operation or security.

  • Conduct automated scraping without permission.

  • Circumvent access or security controls.

  • Impersonate another person or organisation.

  • Place orders using stolen payment information.

  • Abuse return, refund, discount, or promotional systems.

  • Use the website in violation of applicable law.

We may suspend access, cancel affected orders, preserve evidence, or report suspected unlawful activity to relevant service providers or authorities where reasonably necessary.

18. Website Availability

We aim to keep betseyjohnsona.shop accessible and operational but do not guarantee uninterrupted or error-free availability.

The website may be temporarily unavailable because of:

  • Maintenance.

  • Technical faults.

  • Shopify service interruptions.

  • Cybersecurity incidents.

  • Internet or telecommunications failures.

  • Updates or improvements.

  • Events outside our reasonable control.

We may modify, suspend, withdraw, or discontinue website features where reasonably necessary, subject to existing customer orders and applicable law.

19. Third-Party Services and Links

betseyjohnsona.shop may use or link to third-party services, including:

  • Shopify.

  • Payment providers.

  • Shipping and fulfilment providers.

  • Social media platforms.

  • Analytics services.

  • Advertising services.

  • Customer review services.

  • External websites.

Third-party websites and services are operated independently and may have their own terms, privacy policies, security practices, and availability.

We are not responsible for third-party content or conduct that is outside our reasonable control. Customers should review the applicable third-party terms before using an external service.

This section does not exclude responsibility that cannot lawfully be excluded.

20. Privacy and Electronic Communications

Personal information is handled in accordance with our Privacy Policy and applicable privacy law.

By providing an email address or telephone number, customers authorise us and our service providers to send communications reasonably necessary to:

  • Confirm orders.

  • Process payments.

  • Provide shipping updates.

  • Respond to enquiries.

  • Manage returns or refunds.

  • Protect accounts.

  • Provide legally required notices.

Marketing communications will be sent only where permitted by law. Customers may unsubscribe from marketing communications using the method provided in the message or by contacting info@betseyjohnsona.shop.

Unsubscribing from marketing does not prevent necessary transactional, account, security, or customer-service communications.

21. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available.

  • Every technical error will be corrected immediately.

  • The website will be free from all harmful components.

  • General website information will suit every individual purpose.

  • Every product will remain continuously available.

This disclaimer does not exclude any express representation forming part of a purchase, any consumer guarantee, or any other right that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by law, betseyjohnsona.shop will not be liable for indirect, incidental, special, or consequential loss arising solely from the use or unavailability of the website where such loss was not reasonably foreseeable and responsibility may lawfully be limited.

Nothing in this Legal Notice excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury where liability cannot lawfully be excluded.

  • A breach of a non-excludable consumer guarantee.

  • Wilful misconduct.

  • Any other liability that cannot lawfully be excluded or limited.

Where liability may lawfully be limited, it will be limited only to the extent permitted by applicable law.

23. Product Use and Safety

Customers must use footwear responsibly and in accordance with its intended purpose.

Customers should consider:

  • Heel height.

  • Sole grip.

  • Surface conditions.

  • Weather.

  • Proper fastening.

  • Correct size and fit.

  • Personal mobility and balance.

  • Product-specific care instructions.

Footwear should be inspected before use. A product should not be worn if it appears unsafe, structurally damaged, or defective.

Customers should contact info@betseyjohnsona.shop if they believe a product is faulty or unsafe.

This section does not transfer responsibility to the customer for a product that fails to comply with applicable consumer guarantees or product safety requirements.

24. Indemnity

To the extent permitted by law, you agree to be responsible for loss reasonably incurred by betseyjohnsona.shop as a direct result of your unlawful use of the website, fraud, intentional misconduct, or material breach of this Legal Notice.

This provision does not require a consumer to indemnify us for loss caused by our own breach of law, negligence, misconduct, or failure to comply with a consumer guarantee.

25. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

  • Our website.

  • Products or services.

  • Business operations.

  • Shopify functionality.

  • Applicable laws.

  • Security requirements.

  • Store policies.

The updated version will be published on betseyjohnsona.shop with a revised “Last updated” date.

Changes will not retrospectively remove rights that a customer acquired under applicable law or under the version in effect when an order was placed.

26. Governing Law and Jurisdiction

This Legal Notice and use of betseyjohnsona.shop are governed by the laws of Australia and any applicable laws of the Australian state or territory having jurisdiction.

Any dispute will be subject to the jurisdiction of a court or tribunal legally entitled to hear the matter.

Nothing in this section prevents an Australian consumer from exercising a right to bring a claim in a jurisdiction available under applicable consumer law.

27. Severability

If any provision of this Legal Notice is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

28. No Waiver

A failure or delay in exercising a right under this Legal Notice does not constitute a waiver of that right.

A waiver is effective only when clearly communicated and applies only to the specific circumstances for which it is given.

29. Entire Legal Notice

This Legal Notice should be read together with all other policies displayed on betseyjohnsona.shop.

Together, those documents form the applicable website and store rules, subject to mandatory Australian law.

Nothing in these documents limits any statutory right that cannot lawfully be excluded.

30. Contact Information

For legal enquiries, intellectual property concerns, product questions, order assistance, or complaints, contact:

betseyjohnsona.shop
Email: info@betseyjohnsona.shop
Website: betseyjohnsona.shop

Please include your order number when contacting us about a purchase.